Return & Refund Policy

We want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may be eligible for a return or refund as described below.

1. Return Eligibility

To be eligible for a return, the product must:

• Be unused and unworn
• Be in its original condition
• Have all original tags and packaging intact
• Not be washed, altered or damaged by the customer
• Be accompanied by the order details or proof of purchase

Returns must be requested within [X days] of receiving the order.

Products returned after the applicable return period may not be accepted.

2. Items That Cannot Be Returned

Certain products may not be eligible for return or exchange, including products that:

• Have been worn or washed
• Have been damaged after delivery
• Have missing or removed tags
• Show signs of alteration or improper use
• Are returned without the original packaging, where applicable
• Are marked as non-returnable on the product page

3. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs/videos of the product and packaging so that our team can review the issue.

After verification, we may offer an appropriate resolution, which may include a replacement, exchange or refund, subject to the circumstances and applicable policy.

4. Return Process

To request a return, contact us through our customer support details with:

• Order number
• Customer name
• Reason for return
• Relevant photographs/videos, if required

Our team will review your request and provide further instructions if the return is approved.

Please do not send a product back without receiving return instructions from our team.

5. Return Shipping

[Add your actual return-shipping rule here — for example, whether return shipping is free for damaged/incorrect products and whether customer-initiated returns have a shipping charge.]

Return shipping charges, where applicable, may be deducted from the refund amount or communicated to the customer before the return is processed.

6. Refunds

Once the returned product has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the applicable amount will be processed through the original payment method or another suitable method, as applicable.

The time taken for the refund to appear in your account may depend on your bank, payment provider or financial institution.

7. Exchange

If exchanges are available for your order, the replacement will be subject to product availability and applicable eligibility conditions.

If the requested size, colour or product is unavailable, we may offer another available resolution.

8. Cancellation

Order cancellation requests may be accepted only before the order has been processed or shipped, subject to our order-processing procedures.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Sale & Discounted Products

Products purchased during sales, promotions or special offers may have different return or exchange conditions.

Please check the applicable terms mentioned on the product page or during the offer before placing your order.

10. Refund Delays

If an approved refund has not appeared within the expected processing period, please first check with your bank or payment provider.

If you still have not received the refund, contact us with your order details so that we can assist you.

11. Policy Changes

We reserve the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with the updated date.